Register · approve · badge · support
Registration journeys, approval rules, communications, QR check-in, badge printing, session capacity and a helpdesk that answers — designed as one delegate experience.
The work
Registration is where an event first meets its audience, and it is usually treated as a form. It is not a form. It is the decision about who is allowed in which room, what the badge has to say, which approvals a manager must give, how capacity is controlled and what happens at the door when someone turns up who is not on the list.
We design that logic first and build the journey second, then walk it as a delegate would before it goes live. On the day, check-in is fast because the thinking was done in advance.
Employee, customer, partner, press, speaker, exhibitor, VIP. Each has a different approval path, a different badge, a different set of rooms and a different data requirement. Getting the categories right at the start prevents the door queue that forms when three hundred people need a decision made about them individually.
Every extra field costs completion rate and creates a data obligation. We ask for what the operation genuinely uses — travel, dietary, accessibility, session choice — and nothing collected because it might be interesting.
Someone will always arrive unregistered, with the wrong name, or as a substitution nobody logged. A staffed exception desk beside the self-scan lanes keeps that person out of the main queue and gets them a badge in ninety seconds.
Registration and attendance are the same record, not two systems reconciled afterwards. Re-scanning a badge does not create a second person, and session capacity is enforced at the door rather than discovered when the room is full.
What you get
These are the artefacts that exist at the end of this workstream. If one of them is missing from a proposal you have received elsewhere, it is worth asking why.
Where this is used
200 – 2,000 delegates
Multi-day company conferences connecting plenary, breakouts, travel, hotels, hospitality and several hundred people arriving at once.
150 – 3,000 delegates
User conferences and customer summits where attendance is earned, the agenda has to be worth a customer’s day, and the pipeline is the real measure.
400 – 15,000 delegates
International association meetings — bid support, abstract and committee workflow, registration, sponsorship, exhibition and delegate operations.
15 – 5,000 delegates
Advisory boards, investigator meetings, symposia and medical congresses run to your code of practice, with the evidence a compliance team can accept.
Related services
Programme · delegates · stage · sponsors
Annual meetings, association congresses and customer conferences run as one plan — venue, programme, speakers, registration, sponsors, hotels, arrivals and the helpdesk.
Register · check in · match · report
The platform behind the programme — registration, portals, QR badging, matchmaking, live boards and a close-out data handover in a format your team can use.
Desk · owners · escalation · log
The team on the floor while the programme is running — arrivals, venue, stage, guests, suppliers and incidents, with named owners and written decision rights.
Registration journeys, approval rules, communications, QR check-in, badge printing, session capacity and a helpdesk that answers — designed as one delegate experience.
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